The Harvey Centre

Open Today 8:30am till 10pm

Customer Service Charter

Our Commitment to Customer Service Excellence

We are always putting our customers first
We will always endeavour to go above and beyond our customer’s expectations
Our end results will be delivered by well trained and easily identifiable staff who will focus on providing excellent customer service
We provide accurate and up to date customer information
Our aim is to deliver a service that you would like, and expect to receive
We are committed to continually challenging and improving our service

Our team will be encouraged to propose better ways of workings and experiment with new solutions

Our Commitment to Accessible Services

We recognise and respond to our customers’ individual needs
We endeavour to provide customers with the assistance they need to access our services and make their visit special


Our Commitment to Acting on Customer’s Feedback

We will empower our team to build effective network relationships within and outside of our business

We will take time out to listen carefully to what our customers tell us, and welcome comments
We will ensure that we take on board any problems, and work on this until we reach a solution for our customers

We will adopt a one team ethic, and collectively take responsibility and treat everyone with dignity and respect
We are committed to learn from our customer’s comments and improve our service as a result


You can help us by:

Providing us with all the information we need to help you
Asking us if you are unsure of anything
Informing us if you have any special needs
We will always look to the future to help improve our service and this can be aided by you by telling us how we can improve our service

If you require any further information, please contact: –


Paul Steadman
Customer Services Manager
Management Suite,
Unit 64 Harvey Centre,
CM20 1XR.

01279 442981.

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